Frequently Asked Questions
Your guide to shopping with confidence and discretion.
Is the packaging discreet?
Yes. All orders are shipped in plain, unmarked boxes or mailers with a neutral return address to ensure your complete privacy.
How long does shipping take?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout.
What will appear on my credit card statement?
To maintain your privacy, your statement will show a discreet billing name, 'AS Sales & Distribution', rather than the store name.
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on opened items. However, if a product is defective or arrives damaged, please contact us within 14 days for a replacement.
Are your products body-safe?
Absolutely. We curate our collection to include high-quality materials such as medical-grade silicone, borosilicate glass, and phthalate-free synthetics.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any local customs fees or import duties.