Returns & Exchanges
At Adult Source, we prioritize your satisfaction and privacy while maintaining strict health and safety standards. Due to the intimate nature of our products, we offer returns or exchanges only on unopened, factory-sealed items within 30 days of purchase.
Verify Eligibility
Ensure your item is in its original, unopened packaging with all security seals intact, as we cannot accept returns on used or opened intimate goods.
Request Authorization
Contact our discreet support team via the portal to receive a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
Package Securely
Place the item in a plain, unmarked shipping box to ensure privacy and include your RMA slip inside the package.
Receive Refund
Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing